REFUND POLICY

Last Updated: Monday, 11 May, 2026

Welcome to wedeyoutside. This Refund Policy explains how refunds are handled for tickets, bookings, listings, promotions, and any paid services offered through our platform. Host policies vary. Please review the specific cancellation and refund details on the booking page before you pay.

1. General Role of wedeyoutside

wedeyoutside may act as:

1. a marketplace connecting users with event or experience organizers;
2. a media and promotional platform;
3. a facilitator of bookings or ticket sales;
4. a service provider for hosts/curators.

In many cases, the organizer or host is responsible for delivering the event or experience.

2. Ticket Purchases / Event Bookings

Unless otherwise stated on the specific listing:

1. All ticket sales may be final and non-refundable.
2. Refund eligibility depends on the organizer’s policy.
3. Users should review the listing details before purchase.

3. Refunds for Cancelled Events

If an event is cancelled by the organizer:

1. users may be eligible for a full refund or rescheduled ticket;
2. refunds will be processed according to organizer instructions and payment provider timelines.

4. Refunds for Postponed or Rescheduled Events

If an event is postponed or rescheduled:

1. tickets may remain valid for the new date;
2. refund requests may depend on organizer policy.

5. Duplicate Charges / Payment Errors

If you were charged incorrectly, charged multiple times, or experienced a payment error, contact us within 7 days of the transaction.

6. Host / Curator Services

Payments for promotions, premium listings, partnerships, or media services are generally non-refundable once work has started, unless otherwise agreed in writing.

7. How to Request a Refund

Please contact:

Email: support@wedeyoutside.live

Subject Line: Refund Request – [Order ID]

Include:

1. full name
2. order reference
3. event name
4. reason for request
5. proof of payment

8. Processing Time

Approved refunds may take 5–15 business days, depending on the payment provider or bank.

9. Abuse / Fraud

wedeyoutside reserves the right to deny fraudulent, abusive, or repeated refund claims.

10. Contact

For refund questions:

Email: support@wedeyoutside.live